Boston Connects

Please enter your full name
Contact information (required to enter into the raffle)

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Do we have consent to use your data confidentially in our publications? *

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Can we interview you? *

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What neighborhood in Boston are you from? *

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What age group do you belong? *

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How many days per week do you use the MBTA's bus services? * 4

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How many days per week do you use the MBTA's subways? * 4

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How many days per week do you use the MBTA's commuter rail? * 4

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Why do you ride the MBTA? *

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What other forms of transportation do you have besides the MBTA? How would you travel if the MBTA was down? *

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How do you feel about the quality of _____ services?

Bus 5 Subway 5 Commuter rail 5

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For this section, please note that "rarely" refers to 1-2 occurances per week, "occasionally" refers to 3-4, and "regularly" refers to 5+

Please expand on your answers to the previous questions. What caused you to rate the way you did? *

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How freqently do you experience delays when waiting for the bus? On average, how long is the delay for the bus?

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How freqently do you experience delays when waiting for the subway? On average, how long is the delay for trains?

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How freqently do you experience delays when waiting for the commuter rail? On average, how long is the delay?

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How often is your _____ overcrowded?

Bus Subway Commuter Rail

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Do you have any additional feedback about the service quality of the MBTA?

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How do you feel about the current fare? Is the cost justified by the service provided? Please expand on your response if you have additional feedback!

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Has the fare influenced how frequently you ride the MBTA? Please expand on your response if you have additional feedback!

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How strongly would a fare increase affect your likelihood of using public transportation in the future? *

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Are there specific changes to the pricing of public transportation that you would recommend?

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How do you feel about MBTA service in different parts of boston? Are there any lines or stations that are better than others?

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How often do you experience unsafe situations in any of the MBTA’s 5 services? Please expand on your response to the above.

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How satisfied are you with the reliability of the ticket machines? Please expand on your response to the above.

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Has the homelessness situation affected your commute?

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If you’ve used other public transit systems (outside of MA), what feedback do you have for the MBTA?

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Final thoughts, questions, comments, or concerns?

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